Help Desk
The Department of Technology helps support students with any email or network connectivity issues.
Personal computers and laptops are not required at Madeira. However, it is strongly recommended that all student computers meet the School's minimum standards for connectivity with the Madeira network.
While the Department of Technology is available to students for technology counseling and advice, technical support requiring time, labor, and materials may be provided at an hourly rate.
Learn more about minimum hardware and software requirements for laptops on the Madeira network.
Student Computer Repair Program 2007
- All Windows-based computers must have Windows XP as the operating system.
- The DOT will not support, repair, or install software on foreign language computers.
- The student must sign a release form before any repair work can be done.
- Computers brought to the DOT will be charged as follows:
| Time Charges | |
|---|---|
| Under 1 hour | Free |
| 1–3 hours | $75.00 |
| 3-6 hours | $125.00 |
| 6–9 hours | $175.00 |
- Any computer that does not have a valid, up-to-date version of Norton AntiVirus will be charged for a new program before being repaired.
- All computers brought to the DOT for repair will have the latest updates and service packs installed.
- Memory upgrades, new operating systems, new laptops, hardware, and software can be ordered through the DOT. All parts and software will be at cost +15% to cover shipping and handling.
- Students must supply their own software. The DOT will not install any programs without proof of ownership, i.e., disks or CDs.
- Warranties will be manufacturer's warranties only. The DOT or The Madeira School does not offer or imply warranties on any parts or work.
- The DOT will arrange warranty work with the manufacturer at the standard rate listed above plus any additional costs such as S&H.
- At the DOT's discretion, laptop service will not be done unless original install disks are available.
- Desktops must be brought to the DOT for repair. At the DOT's discretion, minor work can be done in the dorm room.